Customer Support Representative

We are number 1 for modular pipe systems. As a family-owned company with around 600 employees worldwide, we are the innovation leader in bulk material handling, dust removal, exhaust air and oil mist extraction systems. Alongside our headquarters in Porta Westfalica, Germany, we are represented globally by six subsidiaries and around 40 representatives. We are expanding our position on the world market and Jacob UK is expanding our team. We are looking for motivated employees for a career with long-term prospects in an attractive working environment.

 Are you a real "caretaker" and love to solve both simple and challenging problems? Are you interested in communication, maybe have a good technical understanding? Do you enjoy dealing with customers? If you have "sales in your blood" and want to work in a great team with real champions then you've come to the right place!

Your tasks:

  • You will look after our customers across the UK, Ireland and all over the world. You will work closely with our technical sales team and the respective international contacts to achieve the best possible result for our customers.
  • You will take care of all essential sales activities: from the initial enquiry, to the preparation of quotations, follow-up of quotations and order processing
  • In order to offer our customers the best possible service, coordination and advice on delivery processing and shipping options are part of the portfolio
  • You will support us in cross-departmental projects to further develop our company
  • You actively point out potential for improvement and help us with your open nature to constantly improve
  • You solve everyday problems and offer our customers real added value through your work and your personal approach

Your profile:

  • Good digital and/or technical understanding desirable
  • Enjoyment of customer contact, strong communication skills and high customer orientation
  • Good ERP (SAGE desirable but not essential) and MS Office skills
  • Independent, systematic and goal-oriented working style as well as the ability to work in a team and motivational strength.
  • You have a confident, friendly and responsible approach
  • Very good written and spoken skills

You can look forward to...

  • creative freedom and autonomous working in a friendly working atmosphere
  • an optimal onboarding process
  • personal and professional development – you won't stop with us
  • ... and last but not least, success as a company

 

Are you ready to work with us?

Apply now!